- GENEREAL TERMS & CONDITIONS:
- M.A.L Battery Distributors (PTY) Ltd is a supplier only.
- Installation and technical application must be actioned AND referred to by a qualified SOLAR installer.
- M.A.L Battery Distributors (PTY) Ltd will not be liable for any installation or technical issues.
BATTERIES:
- To function optimally, batteries are recommended to operate under certain conditions and manufacturers prescribed parameters – REFER TO DATASHEETS
- Failure to operate goods under recommended conditions will void your warranty within the warranty period.
SOLAR SYSTEMS:
- We recommend using an experienced solar installer, ensure you supply your installer with all the correct supporting documentation.
- Feel free to ask your sales consultant for any documentation you don’t have. Also refer to manuals provided with your goods.
- Failure to operate goods under recommended conditions will void your warranty within the warranty period.
- For inverters and batteries; (a) pictures of installations clearly indication surge protection devices. (b) CoC for completed installations. (c) Line diagram for the installation.
RETURNING GOODS:
- In the event you need to return goods, you will need written permission within 5 working days from management at M.A.L Battery Distributors (PTY) Ltd. A minimum of 20% handling fee will be charged against all goods returned for credit to consider any losses in revenue M.A.L Battery Distributors (PTY) Ltd will suffer.
- Engraved batteries will need to be sold at a lower price, costing the company a loss in revenue, this will be considered in the return and refund calculations.
- Returns and refunds are subject to it being in its original packaging, aesthetic-and-working condition.
- M.A.L Battery Distributors (PTY) Ltd.’s method of refund will be at our own discretion and what is legally correct. Certain card transactions do not allow refunds on the card and require EFT.
- M.A.L Battery Distributors (PTY) Ltd can prefer an EFT refund and may request validated banking details. Such refund payment will be subject to M.A.L Battery Distributors (PTY) Ltd payment runs.
SHORTAGES:
- The Company must be notified, in writing, of differences between quantities shipped and quantities received WITHIN 24 HOURS of receipt of goods, otherwise no claims will be recognized. Packing takes places under surveillance and claims will first be reviewed.
OWNERSHIP OF GOODS:
- The goods remain the property of M.A.L Battery Distributors (PTY) Ltd and ownership of goods will only pass to the CUSTOMER after full payment is made. In the event where the CUSTOMER fails to pay, M.A.L Battery Distributors (PTY) Ltd will be entitled to reclaim ownership of all goods effective immediately.
WARRANTY TERMS & CONDITIONS:
- Assessment is subject to the purchaser leaving the goods at The Company for assessment of a minimum of 24 Hours – 96 Hours.
- The Company, as referred to above/and to follow, is subject to the manufacturer, supplier or depot appointed for relevant testing.
- All goods will be tested according to the manufacturer’s specification.
- M.A.L Battery Distributors (PTY) Ltd needs to follow these procedures in order to uphold any warranty claims.
- Testing, according to these protocols, is a minimum of 24 Hours – 96 Hours.
- This is dependent on the number of goods as well as our current backlog. (Goods are not tested over weekends, this is excluded from the queue timeframe)
- Should the goods fail testing at M.A.L Battery Distributors, within the warranty period, the goods will then be sent to the manufacturer directly.
- ETA for manufacturers are varied with a minimum of 2 weeks.
- The manufactures may require additional information after we’ve submitted our test result, in order to fully assess if the product has failed due to manufacturing fault and/or workmanship.
- Failure to use the product under the recommended specifications, application or incorrect installation will automatically void a warranty.
- M.A.L Battery Distributors (PTY) Ltd, on behalf of the manufacturers, will request proof of proper application and installation to honour a warranty claim.
- Automotive batteries will only be accepted for testing if it’s brought in with the vehicle it is used in. Failure to bring in the vehicle the battery is used in, will void the warranty or claim, to test the battery under warranty,
- The delivery note number is your reference number.
The Warranty does not cover:
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- Access, labour or transport costs.
- Consequential damages including but not limited to loss of revenue.
- Claims by third parties other than the Customer.
- Goods damaged as a consequence of incorrect installation and/or application.
- The battery was allowed to stand for periods with or without current draw and has been subjected to long-term discharge and has resulted in the battery sulphating.
- Damage to Goods caused by misuse, improper handling or unauthorized modification;
- Loss or damage occurring whilst in transit;
- Accidental or willful damage;
- Damage to goods caused by misuse, improper handling, negligence or abuse, lightning or unauthorized modification/opening/tampering of unit.
BATTERY WARRANTY:
The Warranty: In the event of any defect in material and / or workmanship arising within the said WARRANTY period, The Company undertakes in its sole discretion and subject to the following conditions to repair the defect or replace the battery at its own cost and without charge to the purchaser:
DELTEC CYCLING BATTERIES (Solar/Standby/UPS ect.):
Imposed by Deltec Energy Solutions (Company Specific).
- As of 01 November 2022 all batteries that are used in a cycling or semi cycling applications will have 6 month warranty, followed by a 6 month pro-rata replacement structure
- Any claim in terms of this purchase must be made as soon as the purchaser becomes aware of the defect
GENERAL:
- Any claim in terms of this warranty must be made as soon as the purchaser becomes aware of the defect.
- The purchaser must return the defective battery to its duly authorized distributors/dealers for warranty inspection and testing, as per the instructions from its principals.
- The purchaser must exhibit satisfactory proof of purchase of the battery from M.A.L Battery Distributors (PTY) Ltd.
- Solar Batteries: The purchaser must provide M.A.L Battery Distributors (PTY) Ltd with data from the inverter that form part of the system. If that data is not available, the warranty is null and void.
- Automotive Batteries: This warranty shall not apply where this battery is used in a vehicle whose specifications requires a battery of a different size/ampere hour capacity to this battery or where this battery is fitted below the suggested ampere hour capacity (at the 20 hour rate) as specified by the manufacturer or, in the case of original equipment installed by a vehicle manufacturer, not according to their officially specified capacity or where this battery is damaged due to negligence, improper use / application, abuse, incorrect or over charging, sulfation, whether due to a faulty electrical system or charging apparatus, excessive / abnormal wear and tear, use in a vehicle fitted with additional or non-standard electrical extras, where the battery is fitted close to a heat source that raises the temperature on a constant basis above the levels as prescribed by the manufacturer, environmental conditions or any other damage arising from accident, civil commotion, labour / political unrest or rioting.
The warranty on the repaired or replaced product will extend from the original date of sale of the defective product, unless otherwise specified or authorized by the manufacturer.
INVERTER WARRANTY:
- Warranty Terms: The Company warrants all Goods to be free from defects in material or workmanship under normal use and service for a period (as specified on Manufacturer’s Warranty Policy) from the date of sale to the Customer.
The Warranty covers the cost of unit repair or replacement parts.
The Goods must be returned to the Company for inspection. The company may repair or replace faulty components at its discretion. This warranty extends the Customer’s statutory rights and cannot be construed so as to diminish such statutory rights.
- Warranty Limitations The Warranty is valid only for Goods purchased either directly from the Company or from an authorized reseller of the company. The Warranty is not transferable and applies to brand new Goods only.
Defective parts replaced under Warranty become the property of the Company. The warranty is only honoured when the batteries being used are approved for use by The Company (check for latest battery compatibility list before installation).
Labour, travel and delivery (to and from customer) will be charged if goods returned found to be not faulty following a warranty claim.
- Warranty Claims Procedure: To make a warranty claim the following information needs to be provided:
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- Completed RMA form
- CoC of Installation and/or MCS installation certificate
- Product Model (i.e. KODAK Off Grid Inverter, OG 5.48) and Product Serial Number (ie. 36101010101)
- Copy of the invoice for the inverter
- Images of all connections and protection fitted
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Failing to provide any of the above information could result in the product having its warranty voided.
The authorized reseller will liaise with the Company regarding repair or replacement.
The cost of unit repair or provision of replacement unit will be borne by the Company provided the Warranty has been validated and the Warranty period has not expired.
Where repairs must be affected at the Company’s headquarters, the Company will endeavor to minimize the down time for the Goods.
This is information is subject to individual manufactures warranty code
The onus is on the Customer to educate themselves on their products specific warranty parameters, requirements and limits as supplied with the product. If the warranty information is lost, the customer should ask M.A.L Battery Distributors (PTY) Ltd for a copy.
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