Excellent response by management to resolve delivery challenge

I  ordered an advanced type of battery charger from M.A.L. Battery Distributors (Pty)  Ltd following an email advertisement from batteriesonline.co.za

When delivery was delayed, the response from them to resolve the problem – with offer of compensation ! – was way above what can be reasonably expected.

Even without asking I was also directly contacted by senior management to offer apology and confirm voluntary offer for compensation not even insisted on.

Congratulations to them!  I real good example of customer orientation and an example to other businesses of how to respond to maintain and even grow customer loyalty and repeat business when problem should  arise to meet service delivery standards.



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